Soon after discharge you may receive a survey in the mail from Nation Research Corporation. Please take time to complete the survey your opinion about our hospital is important to us. Your healthcare is our priority. To determine where improvements are needed, this hospital part takes in the Hospital Consumer Assessments of Health Providers and Systems (HCAHPS). The HCAHPS survey measures your satisfaction with quality of your care. It is designed to be a standardized tool for measuring and reporting satisfaction across all the hospitals in the U.S.
After you are released from the hospital, you may be selected to participate in the HCAPS survey. The survey asks multiple choice questions about your stay. Please take time to fill out HCAHPS survey; your feedback is valuable! HCAHPS survey was designed by CMS/Medicare to improve the quality of healthcare.
You are part of the team.
COMMUNICATE- It’s your health; don’t be afraid to ask questions.
PARTICIPATE- You are the center of your healthcare team so ask questions about your treatment, your medications, and your treatment plan.
APPRECIATE- There are people in the hospital who need care; please be patient as doctors, nurses, and aides attend to everyone.